Fully automate all Change Requests and Complaint forms which upon initial review can launch investigative processes to resolve any concerns or reported issues utilizing SQL Power’s comprehensive case management capabilities.
Automatically reflect any Change Requests in the organization’s latest 360-degree view. Complaint processing takes full advantage of the SQL Power Suite’s comprehensive case management capabilities, allowing users to send notifications, schedule review meetings, make manual or automated decisions, assign fieldwork to investigators, prepare final reports, levy penalties or fines, and collect payments and can even accommodate appeals processes.
A Comprehensive Case Management Solution
SQL Power's flexible and robust case management module allows regulators to mimic their desired investigation business processes. All data gathered through the investigation process is accessible via our 360-Degree Organization view providing a single view of all gathered data for each investigation.
Depending on the nature of the complaint or investigation, occasionally the investigation team will need to perform an onsite inspection in order to obtain a comprehensive assessment of the regulated entity and its internal procedures that lead to this case.
SQL Power’s Onsite Inspection module offers investigative teams a web-based solution to automate and manage every aspect of the onsite inspection process. From choosing proportionate inspection activities relative to the associated risk profile of the inspected entity to inspection lead assignment, to team selection, to notifications, to pre-inspection reports, to scheduling internal reviews and kick-off meetings, to developing a more in-depth understanding of the supervised financial institutions, to anticipating future impacts from past and present figures to making recommendations, imposing limitations/conditions and other remedial activities when corrective measures need to take place.
All these recommendations, limitations and conditions are monitored by the offsite inspection team, through the 360-degree Organizational profile, and limitations are either lifted due to compliance or further sanctions, penalties, restrictions are imposed on the entity for ongoing non-compliance.
SQL Power’s Case Management module is designed to easily integrate with existing core CRM and governance systems, leveraging existing data and technology investment for seamless integration. Our solution can be configured to easily evolve with global onsite inspection standards and guidelines thus future-proofing your organization. Finally, our experienced team of engineers will work within your business scale to ensure that our implementation is smooth and functionally sound.
Adopt a Robust and Unified Case Management Solution
Experience end-to-end automation of all your complaints, requests, investigations, and much more with an integrated case management solution.
Protect Data with a Secure Online Submission Portal
Improve efficiency by collecting information through an easy-access web portal. Gather complete and consistent data with cell-by-cell validation capabilities anytime, from anywhere.
Automatically Generate Pre-Inspection Forms & Final Inspection Reports
Collect and store reports and associated attachments in a dedicated document management system. Generate final inspection reports with findings and recommendations. Circulate final inspection reports for final reviews and acknowledgments.
Reduce Manual Intervention with Automated End-to-End Workflows
Replicate your existing business process workflows. Establish multi-step approval processes and easily circulate to the necessary departments. Automatically generate certificates as proof of registration for the applicant.
Improve Efficiency with Built-in Electronic Signature & Payment Collection
Store original electronic signatures in a secure eVault. Collect payments for fines, infractions, or penalties via an integrated payment portal.
Gain Important Insights with In-Depth Reporting & Analytics
Gain insight to make smart decisions, identify bottlenecks, and discover opportunities for process optimization.
Centralize Information with a 360-Degree Organizational View
Access all information including licenses, senior staff, shareholders, related organizations, communications, and payment history. Information is automatically updated from submissions from the entity organization.
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